If the property you are renting is being managed by us on behalf of the landlord and you have a maintenance issue, please email: firstname.lastname@example.org or phone the office on 02920 520 520 so that we can log any works to be carried out.
OUT OF HOURS
If you need to contact us and you cannot contact us by phone, please email email@example.com for general matters or firstname.lastname@example.org to report any maintenance issues.
Emails are checked on occasion during non-working hours, however we cannot guarantee that a response will be provided outside office hours.
In the event of an emergency during your tenancy you must take appropriate action, contacting the relevant emergency services if necessary. We must also be notified as soon as possible by phone/email/text. Please leave a voice mail message if you are unable to speak to anyone.
EMERGENCY ONLY - (Police, Fire, Ambulance) - 999
GAS Emergency * - 0800 111 999 - (Free Phone)
Police - 02920 222 111 - www.south-wales.police.uk
NHS Direct - 0845 46 47 - www.nhsdirect.wales.nhs.uk
Cardiff City Council - 02920 872 000 - www.cardiff.gov.uk
Welsh Water - 0800 052 0145 - www.dwrcymru.com
Rail Enquiries - 08457 48 49 50 - www.nationalrail.co.uk
National Express - 0870 580 8080 - www.nationalexpress.co.uk
Samaritans - 02920 344 022 - www.samaritans.org
Can you smell gas or suspect gas leak?